Selected news and stories of recent accomplishments which inspire us to better serve our customers.
Contact: Jayme AlstonServBeyond Solutions LLCPhone: (301) 655-3708| Email: Jayme.Alston@servbeyond.comPRESS RELEASE
***FOR IMMEDIATE RELEASE***
ServBeyond Awarded Five-Year CMS CCSQ Service Center Contract
Baltimore, Maryland (June 8, 2026) – ServBeyond Solutions (ServBeyond) is proud to announce it has been awarded the Centers for Medicare & Medicaid Services (CMS) Center for Clinical Standards and Quality (CCSQ) Service Center contract for the next five years.
The award continues ServBeyond's partnership with CCSQ in supporting critical healthcare quality programs and the providers, healthcare organizations, and CCSQ stakeholders who rely on them every day. Through the CCSQ Service Center, ServBeyond helps users access the information and support they need to deliver quality care and better health outcomes. This work recently earned a 2026 Disruptive Technology Award, recognizing ServBeyond's innovative use of data and analytics to improve operational visibility and customer experience.
Over the current contract period, ServBeyond partnered with CCSQ to modernize service delivery while maximizing existing technology investments. The team increased customer satisfaction to 93.8%, expanded digital channel adoption from 3.2% to 37.2%, and implemented AI-driven analytics capable of evaluating 100% of customer interactions. These efforts improved service delivery, reduced provider burden, and gave CCSQ greater insight into the customer experience.
"We are honored to continue supporting CMS and the CCSQ mission," said Manu Bakshi, President of ServBeyond. "This award reflects the trust CCSQ has placed in our team and the partnership we have built together. We remain committed to delivering exceptional service, using technology thoughtfully, and helping our customers achieve meaningful outcomes while maximizing existing investments. Our focus has always been on modernization that supports the mission, improves the customer experience, and delivers measurable value."
CMS's decision to reselect ServBeyond reflects more than performance metrics alone. Throughout the contract, the company focused on listening to customers to improve service delivery and finding practical ways to modernize without disruption. CCSQ recognized a team that embraces innovation without losing the human touch.
"Our team never forgets why we're here," said Rhiannon Hill, Director of Solutions Delivery at ServBeyond. "We're here to support customers, help people through critical moments, and make things easier so they can focus on what matters most. Every improvement we make is focused on helping the organizations and professionals who rely on these systems to deliver care. Technology is part of that, but the people we serve are always the reason behind the work."
The five-year award reflects CMS's confidence in ServBeyond's ability to continue delivering exceptional service, advancing responsible modernization and supporting the people and organizations who depend on CCSQ programs every day.
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About ServBeyond
ServBeyond Solutions (ServBeyond) is a customer-focused systems integrator dedicated to modernizing mission-critical operations across federal and state government agencies. Founded in 2010, ServBeyond leverages service management best practices, innovation, and leading-edge technologies to deliver exceptional outcomes. By combining AI, ML, and Agentic AI, ServBeyond enables clients to reimagine service delivery, strengthen mission impact, and enhance the citizen experience. Learn more about ServBeyond at www.servbeyond.com.