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Transformation Labs


Our Transformation Labs provide us an opportunity to work with innovative technology solutions to improve our services to our customers and associates.

Leverage AI to enable Knowledge integration across various data sources: Created a unified knowledge portal to support an omnichannel experience for contact center customers using high-quality, curated, searchable content.
Sentiment Analysis of call recordings in Contact Center:
Built a solution for supervisors and quality assurance managers to easily interpret and analyze customer sentiment across different channels to implement training and customer service improvement opportunities.
AI powered decision making for food safety: Built a solution which aggregates and analyzes publicly available data by leveraging Artificial Intelligence (AI) and Machine Learning (ML) to support safety inspections for food processing and distribution.