As a customer focused organization, we are committed to researching and identifying new technologies that can be incorporated in our customer environments, to accelerate productivity, increase security, and reduce costs for the programs we support. We achieve this through a disciplined cadence of work sessions, development of Proof of  Concept (POC) solutions and demonstration of new features available in existing and new technology platforms. After a careful assessment of the potential benefits of any modernization effort, we create a business case for customer review and approval. This due diligence ensures that all approved projects address the most pressing challenges for our customer environments and have clearly identified objectives and benefits.

The execution of the modernization initiatives is done through the disciplined use of DevOps tools to provide data insights, accelarate change, and provide visibility across the lifecycle of deployment. The ServBeyond team follows the disciplined use of industry best practices such as CMMI DEV and CMMI SVC at Maturity Level 3  to deliver high quality program deliverables. 

Highlighted Past Performance: 

IT Systems Operations, Maintenance, and Support for Maryland Transportation Authority (MDTA) 

The ServBeyond team provides Service Desk and Desktop/Field Support, Data Center Technical Systems Support, and Enterprise Architecture Support services for MDTA operations for eight (8) toll facilities, two (2) turnpikes, two (2) tunnels and four (4) bridges – to keep traffic moving in Maryland. 

Our team members play a leadership role in identifying opportunities to improve operations and security for MDTA, by staying current with emerging technologies and leading continuous improvement efforts while maintaining a respectful, reliable and consistent interaction with stakeholders.