We have extensive experience in providing Program Management oversight of large enterprise programs to ensure proper checks and balances are instituted to protect program integrity.
CMS/CCIIO User Support and System Development for Exchange Collaboration Tools (USSDECT) zONE
CMS/OIT Enterprise SharePoint Support (ESS)
Maryland Department of Transportation (MDOT) – Network Managed Services III (NMS III)
Maryland Health Services Cost Review Commission (HSCRC) - Multi-Payer Claims Analytic Tool (MCAT) Development and Implementation
Program Management, Service Management and Quality Management best practices using leading industry frameworks such as CMMI, ITIL, Agile and SAFe have been incorporated in our project management methodology to deliver successful enterprise services which keep pace with changing business needs. The disciplined use of these best practices frameworks ensures consistency, accountability and predictability in the delivery of complex functionality in a multi-vendor, multi-stakeholder environment.
Our senior PMs have evangelized Agile transformation and DevOps adoption for key clients by setting up Agile Centers of Excellence (COEs); managed Agile Release Trains (ART) as Release Train Engineers (RTE) covering multiple scrum teams (40+ FTEs). We have extensive experience in institutionalizing project management processes leveraging PMBOK and setting up Distributed Agile organization and processes using SAFe.
Highlighted Past Performance:
Network Managed Services (NMS III) for Maryland Department of Transportation (MDOT)
The ServBeyond team has supported the MDOT enterprise architecture, data center, network, and cybersecurity environments for over 9 years. We have provided Program oversight for 177 successful projects and 12 Software Development and Integration Contractors. ServBeyond team members have played a leadership role in many MDOT enterprise initiatives, including the Enterprise Office 365 implementation, Enterprise McAfee-based Data Loss Protection design and implementation, and Enterprise Disaster Recovery Planning.
The ServBeyond team designed and implemented all major MDOT IT Service Management processes based on ITIL best practices to achieve operational improvement in IT service delivery, leading to a successful ISO/IEC 20000-1:2011 certification for the MDOT NMS III Program.