Maryland Department of Transportation (MDOT) – Network Managed Services III (NMS III)
Maryland Transportation Authority (MDTA) – Information Technology Systems Operations, Maintenance and Support
Our Team has been a trusted partner for Transportation agencies for over a decade. We are proud to have been involved in the design and implementation of several successful Information Technology and Application Modernization programs which directly impact the mobility and productivity of Maryland residents.
Program & Portfolio Management
Data Management & Analytics
IT Infrastructure & Cloud Management
Service Management & Automation
Highlighted Past Performance:
Network Managed Services (NMS III) for Maryland Department of Transportation (MDOT)
The ServBeyond team has supported the MDOT enterprise architecture, data center, network, andcybersecurity environments for over 9 years. We haveprovided Programoversight for177 successful projects and 12 Software Development and Integration Contractors.ServBeyond team members have played a leadership role in many MDOT enterprise initiatives, including the Enterprise Office 365 implementation, Enterprise McAfee-based Data Loss Protection design and implementation, and Enterprise Disaster Recovery Planning.
The ServBeyond team designed and implemented all major MDOT IT Service Management processes based on ITIL best practices to achieve operational improvement in IT service delivery, leading to a successful ISO/IEC 20000-1:2011 certification for the MDOT NMS III Program.
IT Systems Operations, Maintenance, and Support for Maryland Transportation Authority (MDTA)
The ServBeyond team provides Service Desk and Desktop/Field Support, Data Center and TechnicalSystems Support, Cybersecurity Support, Network Support and Enterprise Architecture Support services for MDTA operations for eight (8) toll facilities, two (2) turnpikes, two (2) tunnels and four (4) bridges – to keep traffic moving in Maryland.
Our team members play a leadership role in identifying opportunities to improve operations and security for MDTA, by staying current with new technologies and leading continuous improvement efforts while maintaining a respectful, reliable and consistent interaction with stakeholders.