Is integrity important to you? Are you always looking to update and improve your skills? Do you take pride in your work and want your work to have value to others? If so, you may be just what we are looking for!

Federal Past Performance

  • CMS/CCIIO User Support and System Development for Exchange Collaboration Tools (USSDECT) zONE

  • CMS/CCIIO Data Services Hub (DSH)

  • CMS/OIT Enterprise SharePoint Support (ESS)

  • CMS/OIT Enterprise Content Management(ECM)

  • CMS/OFM HIGLAS Security Support Contractor (SSC)

  • CMS/CCSQ QPP Content Management and Architectural Support (CM/AS)

  • NIH/NIMH Enterprise Service Catalog

State Past Performance

  • Maryland Department of Health (MDH) - Long Term Services and Supports (LTSS) Software Development & Business Process Support

  • Maryland Health Services Cost Review Commission (HSCRC) - Multi-Payer Claims Analytic Tool (MCAT) Development and Implementation

IT Help Desk Analyst (Immediate Opening!)

ServBeyond Solutions LLC - Baltimore, MD | $45,000 - $50,000 a year

This is an excellent opportunity for a fast paced work environment. The focus of the company is to provide IT Services to Federal, State and Local Government agencies.

The position comes with the following benefits:
* 3 weeks paid vacation
* 8 paid holidays
* 2 floating holidays
* Company pays 50% for health and dental insurance, and 100% for short-term and
long-term disability
* 401K plan with company matching
* Company support for technical workshops and training

Job Summary: As a Help Desk Analyst, you will provide telephone and remote support to users for Windows desktop applications. You will serve as the initial point of contact for troubleshooting hardware/software PC and printer problems. The successful candidate will demonstrate the ability to communicate verbally and in writing and will have a positive customer service attitude.

Principal Responsibilities:

A. Providing Tier 1 IT support to customers in a Service Desk environment

B. Troubleshooting PC hardware and software in a Microsoft networked environment

C. Microsoft Active Directory user and device management

D. Repairing, installing, upgrading, and reconfiguring:

1) PCs

2) Laptops

3) Stand-alone and networked printers

4) Stand-alone and networked scanners

5) Modems

E. Installing and configuring:

1) PC operating systems

2) Server operating systems

3) Standard software (at a minimum all of the following): Microsoft Office 2013 Productivity Suite, Microsoft Outlook 2013 Email Client, McAfee Virus Scan, and Adobe Acrobat Reader

4) Service Desk software (any of the following): Maximo Service Desk, Remedy, or equivalent

5) Remote Desktop software (at a minimum, all of the following): Microsoft Remote Desktop, LANDesk

Education: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or five (5) years of equivalent experience in a related field.


This position requires a minimum of five (5) years of experience in business IT environments with emphasis on PC and Server hardware, operating systems and applications. The successful candidate will provide demonstrated experience in:

  • Providing Tier 1 IT support to customers in a Service Desk environment

  • Troubleshooting PC hardware and software in a Microsoft networked environment

  • Microsoft Active Directory user and device management

  • Repairing, installing, upgrading, and reconfiguring PCs, laptops, printers, scanners and modems

  • Installing and configuring PC and Server operating systems, desktop software, service desk software, and remote desktop software

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year


  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Disability insurance

  • Health insurance

  • Life insurance

  • Paid time off

  • Professional development assistance

  • Vision insurance


  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
The following COVID-19 precautions are taken at our work place:
Temperature screenings, personal protective equipment, social distancing, sanitized work areas and cleaning procedures are used regularly.


  • Bachelor's (Preferred)


  • Windows: 5 years (Required)

  • Help Desk Support: 5 years (Required)

Work Location:

  • Multiple locations

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Detail-oriented -- would rather focus on the details of work than the bigger picture

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused

  • People-oriented -- supportive and fairness-focused

  • Team-oriented -- cooperative and collaborative

Company's website:

  • www.servbeyond.com

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process

  • Personal protective equipment provided or required

  • Temperature screenings

  • Social distancing guidelines in place

  • Virtual meetings

  • Sanitizing, disinfecting, or cleaning procedures in place

Apply Now