Is integrity important to you? Are you always looking to update and improve your skills? Do you take pride in your work and want your work to have value to others? If so, you may be just what we are looking for!

Federal Past Performance

  • CMS/CCIIO User Support and System Development for Exchange Collaboration Tools (USSDECT) zONE

  • CMS/CCIIO Data Services Hub (DSH)

  • CMS/OIT Enterprise SharePoint Support (ESS)

  • CMS/OIT Enterprise Content Management(ECM)

  • CMS/OFM HIGLAS Security Support Contractor (SSC)

  • CMS/CCSQ QPP Content Management and Architectural Support (CM/AS)

  • NIH/NIMH Enterprise Service Catalog

State Past Performance

  • Maryland Department of Health (MDH) - Long Term Services and Supports (LTSS) Software Development & Business Process Support

  • Maryland Health Services Cost Review Commission (HSCRC) - Multi-Payer Claims Analytic Tool (MCAT) Development and Implementation

OpenText System Administrator

ServBeyond Solutions LLC - Baltimore, MD | $105,000 - $115,000 a year

This is an excellent opportunity for a fast paced work environment. The focus of the company is to provide Digital services to Federal and State Government agencies.

The position comes with the following benefits:
* 3 weeks paid vacation
* 8 paid holidays
* 2 floating holidays
* Company pays 50% for health and dental insurance, and 100% for short- term and long-term disability
* 401K plan with company matching
* Company support for technical workshops and training

Job Summary:

As an OpenText System Administrator, you will perform a variety of support and technical functions related to the OpenText platform. You will be part of the primary support team for the OpenText Enterprise Content Management System which is responsible for maximizing system efficiencies and improving business processes and workflows for the agency. The modules currently being used by the agency are:

  • Content Server

  • Process Suite

  • Liquid Office

  • Object Importer

Principal Responsibilities:

  • Make recommendations to and create, provide and maintain complete documentation of any changes to hardware, software, or configuration

  • Perform application installation and configuration on agency owned server hardware, for Development, Test and Production environments

  • Provide support and / or consultation to agency as it relates to system performance, security and server resources

  • Update break/fix and operations support issues through the agency’s ticketing system

  • Support weekend Production releases/patches and provide a Software Release Management task plan in coordination with the OpenText Application Developer

  • Support the integration of other client/server and web-based systems with OpenText systems

  • Track user permissions and rights within OpenText systems based on work objectives and position authorization

  • Conduct feasibility studies from design, implementation and post-implementation perspectives, for all new project initiatives

  • Establish design criteria to accommodate changes in legislation, mission, or functional program requirements

  • Support a smoke testing plan in conjunction with the application developer and quality assurance analysts


Bachelor’s Degree from an accredited college or university in Computer Science, Systems Analysis, Information Systems or a related field. A Master’s Degree in a related field of information technology is preferred.

Skills and Experience:

  • A minimum of eight (8) years of experience in information technology systems analysis and support

  • The successful candidate will have at least five (5) years of the experience in the design and support of enterprise level OpenText implementations (using Process Suite OR Content Server)

  • Possess a broad knowledge of data sources, data flow, system interactions of other enterprise applications (such as SAP, Oracle, Microsoft) with the OpenText platform

  • Demonstrated ability in developing Software Release Management task plan and operational documentation

  • Ability to represent the OpenText platform team in the Change Advisory Board meetings and follow Change, Configuration, and Release Management processes

Job Type: Full-time

Pay: $105,000.00 - $115,000.00 per year


  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Disability insurance

  • Health insurance

  • Life insurance

  • Paid time off

  • Professional development assistance

  • Retirement plan

  • Tuition reimbursement

  • Vision insurance


  • Monday to Friday

  • Weekends

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
Our associates are able to work remotely during the COVID-19 epidemic.


  • Bachelor's (Required)


  • OpenText: 5 years (Required)

  • System administration: 5 years (Required)

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

  • Detail-oriented -- would rather focus on the details of work than the bigger picture

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused

  • Innovative -- innovative and risk-taking

  • People-oriented -- supportive and fairness-focused

Company's website:

  • https://servbeyond.com

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process

  • Personal protective equipment provided or required

  • Temperature screenings

  • Social distancing guidelines in place

  • Virtual meetings

  • Sanitizing, disinfecting, or cleaning procedures in place

Apply Now