Is integrity important to you? Are you always looking to update and improve your skills? Do you take pride in your work and want your work to have value to others? If so, you may be just what we are looking for!

Federal Past Performance

  • CMS/CCIIO User Support and System Development for Exchange Collaboration Tools (USSDECT) zONE

  • CMS/CCIIO Data Services Hub (DSH)

  • CMS/OIT Enterprise SharePoint Support (ESS)

  • CMS/OIT Enterprise Content Management(ECM)

  • CMS/OFM HIGLAS Security Support Contractor (SSC)

  • CMS/CCSQ QPP Content Management and Architectural Support (CM/AS)

  • NIH/NIMH Enterprise Service Catalog

State Past Performance

  • Maryland Department of Health (MDH) - Long Term Services and Supports (LTSS) Software Development & Business Process Support

  • Maryland Health Services Cost Review Commission (HSCRC) - Multi-Payer Claims Analytic Tool (MCAT) Development and Implementation

ServiceNow Developer/Administrator

Baltimore, MD 21228 | Temporarily remote | $105,000 - $113,000 a year

This is an excellent opportunity for a fast paced work environment. The focus of the company is to provide IT Services to Federal, State and Local Government agencies.

The position comes with the following benefits:
* 3 weeks paid vacation
* 8 paid holidays
* 2 floating holidays
* Company pays 50% for health and dental insurance, and 100% for short-term and
long-term disability
* 401K plan with company matching
* Company support for technical workshops and training

Job Summary:

As the ServiceNow Developer, you will own the development tasks of the solution, based on integration of ServiceNow. You must align with the leadership team on the project and you will be responsible for corresponding technical designs, in order to ensure that the design is supported by the underlying vendor software.

As the ServiceNow Developer, you will perform the necessary tasks to design and develop configurations and customizations for component discovery. You will be proficient in communication with various devices, to collect configuration information. You will be able to work both independently and as a productive member of a project team. The position requires that you be able to work closely with key client stakeholders and senior technology leaders.

Principal Responsibilities:

  • Technical specification and implementation of a ServiceNow integration

  • Provide expertise on all technical questions related to development on of ServiceNow

  • Develop the technical solutions, implements them, and performs the component integration tests

  • Understand the business needs and the needs to standardize processes, and build this into the design

  • Understand the large scale thinking and approach needed for success of the project

  • Work with Senior leadership and a team with a variety of subject matter expertise on the criteria and process maps required for the ServiceNow environment development

  • Intermediate level understanding of ServiceNow required

  • Intermediate level programming skills

  • A fundamental understanding of ITSM, ITIL and CMDB

  • Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

  • Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment

  • Javascript/Angular development experience

  • System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

  • Strong communication, Strong presentation and writing skills

  • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members

  • Understands technical and functional design requirements related to ServiceNow.

  • Create and manage scripts and workflow

  • Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.

  • Build custom applications in ServiceNow by defining data tables, user interface and adding business logic

  • Integrate external data sources into ServiceNow

  • Build custom dashboards based on custom application data models and external data sources

  • Customize and configure workflows and define notifications as part of custom workflows in applications

  • Test custom applications and publish/deploy to the concerned users

  • Responsible for data model changes and data-migrations for ServiceNow custom applications

  • Troubleshoot production problems related to ServiceNow custom applications.

  • Leads integration of new products based on client requirements.

  • Address problems of systems integration, compatibility and multiple platforms.

  • Consult with project teams and end users to identify application requirements.

  • Assist in the evaluation and recommendation of application software packages, application integration and testing tools.

  • Instruct, assign, direct and check the work of others on the development team.

  • Participate in development of software user manuals and technical reports.


  • Minimum of 5 years of experience as an administrator and developer in ServiceNow

  • Advanced experience with ServiceNow implementations

  • Application Developer Certification in ServiceNow

  • Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application

  • Experience with extending the ServiceNow schema to custom applications

  • Experience with relational databases (e.g. MySQL, Oracle)

  • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system

  • Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs

  • Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications

  • Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

  • Experience presenting and conducting demo reviews with client stakeholders.


A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business, or other related technical discipline.


  • Certified ServiceNow Developer

  • Certified ServiceNow Administrator

  • Certified Implementation Specialist (ITSM, CSM, or similar)

Job Type: Full-time

Pay: $105,000.00 - $113,000.00 per year


  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Disability insurance

  • Health insurance

  • Life insurance

  • Paid time off

  • Retirement plan

  • Vision insurance


  • 8 hour shift

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
We are working remotely because of the COVID-19 pandemic.


  • Bachelor's (Required)


  • ServiceNow Development: 2 years (Required)

  • ServiceNow Administration: 2 years (Required)

Work Remotely:

  • Yes, temporarily due to COVID-19

Apply Now